FREQUENTLY ASKED QUESTIONS
Wavpay E-Wallet is an electronic wallet offered via mobile application that aims to revolutionize the way you transact in today’s increasingly digital and mobile world. By combining lifestyle needs and innovative digital technology, Wavpay E-Wallet makes transactions easier, faster, and more secure and the overall experience more rewarding for users. With Wavpay E-Wallet, you can pay at participating merchants with your mobile phone without the hassle of using physical cash. You can also top up your prepaid credit on the go, pay bills, and purchase wide array of products and services at great deals through available in-app purchases in the Wavpay E-Wallet.
Yes, you do not have to pay to download the Wavpay E-Wallet App from the Google Play or App Store. However, do note that you will need to pay for any internet usage that is used to download and use the Wavpay E-Wallet App.
As of now, only users with Malaysian mobile numbers can register on Wavpay E-Wallet App. If you have a Malaysian mobile number (either post-paid or prepaid), you will be able to use Wavpay E-Wallet App.
As of now, one Wavpay E-Wallet account can only be linked to one unique mobile number. You can only create one Wavpay E-Wallet account per individual and link it to one mobile number.
Not at the moment. Wavpay E-Wallet can only be used within Malaysia.
Wavpay E-Wallet currently supports English, Malay and Chinese.
Wavpay E-Wallet App is currently available on Malaysia’s Google Store and Apple App store. Please verify that your account location setting is set for Malaysia and ensure that your phone’s operating system is up-to-date as Wavpay E-Wallet App only supports iOS 9.0 and Android 5.1 & above. If you are still unable to find or download Wavpay, please contact us on [email protected]
Help can be found in the articles in the “FAQ” section or you can contact us through:
1) Submit a request through our website
2) Send an email to us at [email protected].
You can terminate your Wavpay account by submitting your request here or calling us at:
Tel: 03-7622 2519
Fax: 03-7622 2520
Or e-mail us at [email protected]